FAQ — Frequently Asked Questions
All the answers to your most frequent questions about your order, delivery, returns and after-sales support. Got a question we haven't answered here? Email us at charles@sdg-distribution.fr.
Order & payment
Which payment methods do you accept?
We accept debit/credit cards (Visa, Mastercard, CB) as well as major digital wallets like Apple Pay, Google Pay and Shop Pay. All payments are secure and encrypted. [TO CONFIRM: add PayPal / installment payment here if you offer them.]
Is payment secure?
Yes. Our store runs on Shopify: your banking details are encrypted (SSL) and never stored on our servers.
Can I change or cancel my order?
Contact us as soon as possible at charles@sdg-distribution.fr. As long as your order hasn't shipped yet, we'll do everything we can to change or cancel it. Once it's on its way, you'll need to go through the return process.
Will I receive an order confirmation?
Yes, a confirmation email is sent automatically as soon as your order is validated, followed by a second one with the tracking number once it ships. Remember to check your spam folder.
Shipping
Is shipping free?
Yes, shipping is free from €70 of purchases within mainland France. Below that, shipping costs are calculated automatically at checkout. [TO CONFIRM: shipping fee amount under €70.]
What are the delivery times?
Orders are prepared within 24 to 48 business hours. Since our boards and scooters are assembled and tuned in our workshop before shipping, expect around 2 to 5 business days to receive your parcel. [TO CONFIRM: exact delivery times and carrier.]
Do you deliver abroad?
[TO CONFIRM: indicate here whether you deliver outside mainland France — EU, overseas territories, etc. — and the associated timeframes/fees.]
How can I track my parcel?
As soon as your order ships, you'll receive an email with a tracking link. You can follow your parcel in real time until it's delivered.
Returns & withdrawal
Can I return an item?
Yes. In accordance with the law, you have a 14-day right of withdrawal from receipt of your order to change your mind, with no need to justify yourself. The item must be returned new, unused and in its original packaging.
How do I make a return?
Email us at charles@sdg-distribution.fr or fill in our withdrawal form. We'll send you the steps to follow and the return address. [TO CONFIRM: return shipping costs — paid by you or free.]
When will I be refunded?
Once your return is received and checked, the refund is issued within 14 days to your original payment method.
Warranty & after-sales support
Are my products under warranty?
All our products come with the legal warranty of conformity (2 years) and the warranty against hidden defects. In case of a manufacturing fault, contact us — we'll find a solution. Normal wear from use (grip tape, wheels, bearings), however, is not covered.
A problem with my order — who do I contact?
One single address for everything: charles@sdg-distribution.fr. Our team, based in Hossegor, gets back to you quickly. [TO CONFIRM: add a phone number / opening hours if you offer one.]
Products & advice
Are your boards and scooters ready to ride?
Yes. Our complete skateboards, surfskates and freestyle scooters are assembled, tuned and ready to ride straight out of the box. Just step on and push off.
How do I choose the right gear?
We've written clear buying guides, by riders, to help you choose well: find them on our Guides page (skateboard, surfskate, freestyle scooter, kids' sizes, protective gear…).
Where are ACTA products designed?
ACTA was born in Soorts-Hossegor, on the Landes coast. Our products are designed and drawn by riders who live between the ocean and the asphalt — Landifornie.